FAQ

WHAT SIZE SHOULD I ORDER?

All apparel is unisex and drop-shoulder, and therefore runs large. If you are looking for a wearable-oversized fit, go with your usual size. If you're looking for an extra cozy, more dramatically oversized fit, size up. If you want the sweatshirt to be more fitted, size down. All listings include a detailed size chart, so please check the measurements carefully before purchasing and don't hesitate to reach out if you are still unsure!

REFUNDS/ RETURNS

Because every Needle & Co piece is created from your personal photo and made specifically for you, we are unable to accept returns or exchanges for change of mind, size, or colour selection.

However, your satisfaction matters to us. If something goes wrong on our side, we will always make it right.

You are entitled to a replacement or a full refund if:

  • We used the wrong photo or made a mistake in your design
  • The embroidery or garment is defective
  • We fail to ship your order within the promised delivery time

If any of the above happens, please contact us within 7 days of receiving your order with a photo and a short description of the issue. We will review it promptly and arrange a replacement or refund.

We strongly recommend checking the size guide and product details carefully before ordering, as each piece is made to order and cannot be resold.

Thank you for trusting us with something personal. 

WHEN WILL MY ORDER SHIP?

The standard processing time is 10 -14 business days, but this timeline is subject to change as all items in my shop are made to order. Orders that include multiple items with different processing times will not ship until the entire order is complete this includes pre-orders. Please note that this does not include the time it takes for your order to arrive once shipped from my studio. If you need your order by a certain date, I encourage you to leave a note and I will do my best to accommodate. 

MY PACKAGE SAYS IT'S BEEN DELIVERED, BUT I DON'T HAVE IT. WHAT SHOULD I DO?

Sometimes, packages are marked as delivered prematurely and often times show up within the next few days. All sweatshirts are shipped via postnord Priority Mail. Needle & Co is not responsible for lost or stolen packages.

DO YOU ACCEPT CUSTOM ORDERS?

We take on custom orders depending on the design & quantity.

Send us an email at shopneedleco@gmail.com with what you have in mind.

WHEN IS THERE GOING TO BE A RESTOCK?

Upcoming restock dates will be announced on my social media channels and via email, so make sure to subscribe so you don't miss out! You can also sign up to be notified when a specific size comes back in stock which happens on a more frequent basis.

WHAT DO YOU USE TO RUN YOUR SMALL BUSINESS?

Running a small business requires a whole bunch of different supplies, let me tell ya! I share a lot of my favorites on TikTok @needleco8 and Instagram @shopneedleandco.